Collision Office Manager

Full Time 

Are you a high-energy leader who thrives in a fast-paced, customer driven environment?

Loyalty Toyota Collision is looking for a Collision Office Manager who drives performance and inspires excellence. This is not an entry-level administrative role; this is a leadership position inside a growing, high-volume collision center that values accountability, culture, and results.

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Core Responsibilities include: 

• Lead and manage all front-office operations
• Supervise CSRs, administrative staff, and customer communication flow
• Manage AR, insurance billing, supplements, and final invoicing
• Ensure DRP compliance and insurer documentation accuracy
• Monitor cycle time performance and customer updates
• Reconcile repair orders and maintain financial accuracy
• Oversee payroll/timekeeping accuracy for the office team
• Maintain OEM and Toyota brand standards
• Deliver a white-glove customer experience

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Qualifications Include:

• 3+ years collision office or collision management experience
• Strong knowledge of DRP processes and insurance billing
• Experience with estimating systems (CCC preferred)
• High level of organization and attention to detail
• Strong communication and leadership skills
• Thorough understanding of gross profit, AR aging, and production flow
• Ability to thrive in a performance-driven culture

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Full-Time Benefits:

• Competitive salary
• Performance bonuses
• Medical Coverage
• Dental Coverage 
• Vision Coverage
• 401(K) Retirement Plan
• Paid time off
• Growth opportunities within a multi-store organization
• Leadership development and advancement potential
• A culture built on accountability and winning

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If you’re ready to commit to a career with a growing organization committed to excellence, this is the opportunity for you.

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Apply today and help us drive a future of excellence at Loyalty Toyota Collision.

Contact bryan.nuhn@loyaltyauto.com and bill.rippe@loyaltyauto.com