Collision Front Desk Receptionist

Location: Loyalty Chester - Collision Center

Category: Administrative

Posted On: 06/26/2025

Position Summary:

We are seeking a professional and customer-focused Front Desk Receptionist for our Collision Center. This individual will serve as the first point of contact for our customers and play a key role in ensuring a smooth and efficient customer experience from arrival to repair completion.


Key Responsibilities:

  • Greet customers promptly and courteously as they arrive.
  • Answer incoming phone calls and route them appropriately.
  • Schedule repair appointments and update the scheduling system as needed.
  • Assist customers with questions regarding estimates, repairs, and vehicle status.
  • Open and accurately enter customer and vehicle information into repair orders (ROs).
  • Coordinate with estimators, technicians, and the rental department to ensure customer needs are met.
  • Communicate repair timelines and updates to customers clearly and professionally.
  • Maintain a clean and organized front desk and waiting area.
  • Handle administrative tasks as assigned, including scanning, filing, and data entry.

Qualifications:

  • High school diploma or equivalent required.
  • Previous customer service or front desk experience preferred; experience in an automotive or collision center a plus.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Proficient with basic computer systems and office software.

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